ADDExtended applies for a period of 3 or 5 years and includes the following services (Please note our terms and conditions):
- Telephone service hotline and e-mail support in German and English
The specialists from Advantech Service-IoT GmbH are available to you directly by telephone or e-mail and handle your questions with the highest level of priority.
- Reconfigured and immediately ready for use after repair
If Advantech Service-IoT GmbH is familiar with the image staged on the hardware, we can reconfigure your system after repair. The device is returned to you completely ready for use.
- Repair with short lead times
We, the manufacturer, know the systems down to the last detail and make sure all defects are eliminated quickly.
The lead time for your repair are only a few working days (depending on the agreed service level).
- Shipping costs
We bear the expense for all shipping costs for returns within the EU
- Spare parts storage
Spare parts are available within the five-year guarantee.